Insurance & Fees

Current and Future Established Primary Care Patients:

If you are a current patient with our practice or become established and switch to a new insurance, we are currently in-network with the insurances below:

• Aetna
• Anthem BCBS (Blue Cross Blue Shield)
• CareFirst BCBS (Blue Cross Blue Shield)
• Cigna
• Medicare
• United

New Primary Care Patients:
Only currently accepting:

• Aetna
• CareFirst/Blue Cross Blue Shield/Anthem
• United
• Cigna
• Medicare (including replacement plans) patients are ONLY accepted by Dr. Faith Frankel (ages 16-21).

After the new patient visit, patients can see all primary care providers. Dr. To and Dr. Hur do NOT accept new Medicare patients at this time.

Primary Care Providers Ages 16 and Over:

• Ages 16 and over: Dr. Vivien To, MD and Dr. Alice Hur, Doctor of Nursing Practice.
• Ages 16-21: Dr. Faith Frankel, MD.
• Dr. Douglas Frankel, MD does not currently conduct new patient appointments but visits can be scheduled once you are established. His schedule fills in advance so please note that many of your visits will be with our other providers on your team.

Important New Patient Records Policy:

We are happy that you have decided to join our practice and we look forward to caring for you soon. To provide the best care, *medical records must be received 48 hours before your appointment or it will be cancelled. You must check with us to make sure records have been received.* Ask your past providers to fax your records to (301) 217-9224 after your appointment has been scheduled. Text/call us with any questions.

New Virtual Nutritional Counseling Patients Ages 6 and Over:

Currently accepting:

• Aetna
• CareFirst/Blue Cross Blue Shield/Anthem
• Cigna
• Medicare and Medicare Replacement Plans
• United

Note: You should always check with your Privia Medical Group provider to verify plan and product coverage as this is not an exhaustive list, and plans change frequently.

Payment Options

We accept cash, Visa, Mastercard, Discover, American Express, and personal checks.

Card-on-File

We encourage patients to keep a credit card on file to make the checkout process easier, faster, and more efficient. You will no longer receive statements from us, but you will continue to receive your Explanation of Benefits (EOB) from your insurance carrier once your claim has been processed, detailing the charges and payments made on your behalf.

At check-in we will:

• scan the credit card of your choice, including your Flexible Spending Account (FSA) or Health Savings Account (HSA) card

After your insurance has paid their portion, we will:

• notify you via email of the balance owed
• charge the balance owed to your card on file
• email a receipt for the charge

Your credit card information will always be fully protected by our off-site, card-processing partner Elavon, and not on our computers, as required by industry standards (Payment Card Industry Data Security Standard – PCI-DSS).

Fees